Technical experts can easily classify marketed products based on objective data such as technical attributes and prices. However, customers who are about to make a purchase are influenced by their perceptions of the products available on the market rather than by the actual features and properties of these products.
Perceptions are by definition subjective and can therefore be distorted from reality. The Markstrat simulation provides two market research studies to assess customers’ needs and estimate how products are perceived: the Semantic scales study and the Multidimensional scaling study.