Repositioning can be achieved by communication or by research & development. Although customers' perceptions are linked to the product’s physical characteristics, they can be slightly influenced by communication. But the repositioning effect is limited; this is especially true when the product awareness level is high, because a product with which customers are extremely familiar is more difficult to reposition. Beyond a certain level, product repositioning can no longer be done by communication alone. At this point complete an R&D project with physical characteristics matching customers' needs, and then to upgrade the product. R&D projects will take at least one period to complete, while repositioning through communication has an immediate effect.