Blue Buddies has very large spans of control and many of the managers at levels two and three in the organization spend all time on ‘people’ matters and fire-fighting with no time left for thinking about how to approach work differently. To inject some energy and fresh thinking, roles are being redefined and personnel moved around. This project is aimed at increasing effectiveness rather than efficiency (ie. cost reduction).
The cost of implementing this project is given in section 6.19.