The latest employee satisfaction survey showed that Blue Buddies was on a gradual decline in employee satisfaction. An expert consultancy persuaded Blue Buddies leaders that satisfaction was just a symptom of a culture that was not aligned with the strategy. This project involves a diagnosis of the culture using a quick online questionnaire followed by agreeing what the new culture should be with the senior management. Implementation was through hundreds of workshops of 1 hour each where employees are told what the new culture would be and asked to come up with suggestions as to how to make it work.
The cost of implementing this project is given in section 6.19.